FAQs


General questions


What about shipping and delivery?

Next batch to be shipped in November 2017 (US only). International orders will be fulfilled in February 2018.

Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL). 

Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.

How does Glance Clock get data?

Glance Clock uses Bluetooth Low Energy (BLE) on your smartphone. You phone pushes new data to Glance Clock when it is available. 

Glance Clock App gets data from the most popular services and smart home devices. Using the mobile App, you pick your favorite services and add information that you want to see at your Glance Clock. Day by day Glance Clock will analyze data and set your personal profile. Based on the profile Glance Clock determines what information and when should be displayed. You can set your own scripts and rules how and when you want to see information at your Glance Clock.

Does it have a mobile app?

How many users can use one Glance Clock?

There is no limits on a number of users for one Glance Clock. Each of you family or team member might have his own app with own preferences, so Glance Clock will display specific information that is relevant personally for you or for group of people. There are two modes: private and shared so you can switch from one to another to not display the private data for everyone.

How bright is the Glance Clock's display?

Glance Clock is bright enough so you can see information clearly on the daytime or on the evening. It has a light sensor and can dim the screen brightness depending on ambient light.

What are the Clock dimensions?

Glance Clock is ~9in (227mm) in diameter, ~1in (29mm) thick, and weight 420g

How is Glance Clock powered?

There is a rechargeable battery so Glance Clock can run autonomously up to a few months on one charge. This time depends on your usage pattern the same as your smartphone. As often you use your phone as less it goes on one charge. If you don't want to charge your Glance Clock time-to-time or you want to see some data constantly, you better plug in the charging cable. You can charge Glance Clock with any standard USB charger. 

Does the display on the Glance Clock stay on all the time?

The display only comes on when it needs to display data. Glance Clock understands what information and when to display without an interruption of your attention. There is a sensor to detect the presence in a room. The display is totally off while you sleep or out of the room.


Usage questions


What to do when you get your Glance Clock

  • Before turning on your Glance Clock download the latest Glance Clock App from AppStore. 
  • After unboxing we recommend to connect your Glance Clock to a power source. You have a power adapter and cable in the box with Glance Clock.
  • Now you can turn on your Glance Clock. You will see "Hello" message on the display of your clock.
  • Once you see the following animation on the clock, you can put the clock aside and launch the app.

Glance Clock pairing

  • Follow instructions in the app to pair the clock with your mobile device.
  • When the pairing process is complete, please, wait for clock hands to finish moving. 
  • When the clock hands stop moving, check that your clock shows the same time as on your mobile device. If not, please refer to the Troubleshooting section below.
  • The app should offer to update Firmware. Please, update the firmware.
  • Once the firmware is updated, your Glance Clock will restart.
  • Now you are up-to-date. 

How long does Glance Clock last on one charge?

Glance Clock should run weeks/months on battery without any constant information being displayed. It depends on how many notifications you get. If you turn on dots/date/time or any app with "as a clock face" mode on, the clock will run a few days without power source connected. Once the battery reaches 50% you will get notified in the following sequence:

  • 50% threshold - push notification “Your clock reaches 50% battery level. The display has been dimmed more” + no in-app banner
  • 25% threshold - push notification “Your clock reaches 25% battery level. The display and sound have been switched off” + in-app banner
  • 10% threshold - push notification “Your clock reaches critical battery level. Please charge immediately” + in-app banner

What does Glance Clock display when my phone is away?

If you set any app in "as a clock face" mode on your Glance, information will be on the screen for max 30 min after the connection with a phone has gone. The information will come back right when the connection with the phone is back. It should work like this, maybe not polished yet.

All notifications are in real time, so there will be no notifications if the connection with the phone has been lost.

If you set a timer or have an alarm clock, Glance clock will beep when the timer ends and will alarm at the selected time even if the phone is not present.

Of course, Glance shows time! It has a presence sensor so it shows all of these only if somebody is present.

Does Glance Clock have a power safe mode?

Yes, the power safe mode is turned on automatically. Glance clock has a presence sensor inside. Once the sensor does not "see" anyone, power safe mode is enabled. In the power safe mode, the sensor also goes off to a minute. After that, if a movement is detected, the power safe mode is off.

Does Glance Clock keep Bluetooth connection all the time?

Glance Clock should not always be connected to your phone. It connects for a short period of time when new data is available (update notification). Bluetooth supports 50-100 feet range.

Can I adjust brightness of Glance Clock?

Yes, you can adjust the brightness of your Glance Clock's display. Glance Clock also has an automatic brightness feature. So, your clock will automatically adjust its brightness. 

Can I mute all sounds of Glance Clock?

You can enable Silent mode in Settings of the Glance Clock app. The Silent mode mutes all sound of your clock. It will display all notifications and animations but without any sound. 

Does Glance Clock have a do not disturb mode?

Yes, Glance Clock has the Do Not Disturb feature. Do Not Disturb mode has two options:

  • permanently block all notifications ("Do Not Disturb")
  • block all notification by defined schedule ("Scheduled").

When you activate "Scheduled" there is no need to have "Do Not Disturb" enabled.

What is Night Mode for?

Night mode activates a digital clock that you can see at night when hands position is not visible. In Night Mode all integrations that set up As a Clock Face (ACF) are disappeared, the sound is muted, but notifications will still be displayed.

Can I adjust sound volume of Glance Clock?

No, you can not adjust volume of Glance Clock.


Apps questions


Can I reset or update my password?

If you created a Glance profile with your Google or Facebook account, the app would not allow you to sign in with the same email address used on Google or Facebook. If you want to sign in with your email and password, you should set a password first. 

If you are logged in, go to Settings > Account (icon in the top right corner) > Change password.

If you are not logged in, tap "I already have a profile" > follow instructions.

How to turn off alarm on Glance Clock when it is ringing?

There should be a pop-up message on your phone at the moment the alarm is ringing. If you tap it or swipe on the lock screen it will open the Glance App and switch off the alarm. The sound will automatically go off in 1 min if you don't do anything.

What is the Private mode in the Calls app?

The private mode is required to receive calls because of iOS architecture. A Bluetooth accessory should continuously be connected to a phone to display calls and notifications from a notification center. Sorry, Apple developed iOS in this manner, we can't overcome it.

If you would like to see calls on Glance clock you need to switch it to the "private" mode. In this mode, the clock will display only your incoming calls, because your phone becomes constantly connected to your clock.

If you want to share your clock with someone else, you should not use the "private" mode, and all other integrations will work for both of you.

Please note that you need to re-enable the private mode after updating Glance Clock App. 

What mode to enable in the Calendar apps (Google, iCal, Outlook)?

All Calendar apps have three modes: 

  • Appointments notifications - show notification and reminders related to appointments in your calendar
  • Day schedule as a clockface - constantly show your calendar schedule
  • Day schedule periodically - show your calendar every 15, 30 or 45 minutes

What are those red and blue sectors highlighted with the Weather app in "as a clock face" mode?

When the Weather app is enabled in the "as a clock face" mode, you can see red and blue highlighted segments on the clock. The blue segment shows the sunset time. There is another one in blue color for sunrise. These segments appear several hours before sunset/sunrise and disappear after that.

Where can I check all IFTTT applets available for Glance Clock?

Glance Clock IFTTT service is available here - https://ifttt.com/glanceclockIf you need more applets, just reach us out via support@glanceclock.com 

Can I create my own apps for Glance Clock?

Check our Open APIs - http://docs.glanceclock.com/ The official release will be this October. If you need early access let us know via support@glanceclock.com


Troubleshooting


What to do if clock hands do not show the correct time?

To re-sync time on your Glance Clock you need to run the calibration procedure.
To do so in the Glance Clock app: 
  • Open Settings. 
  • Open "Clock info" section. 
  • Open "Clock hands calibration". 
  • Tap "START CALIBRATION". 
  • Hands of your clock will start moving. 
  • Wait until your clock highlight a segment at the noon position and "homing done" + "confirm hands pos" text being displayed 
  • If hands are not at the noon position, DO NOT ADJUST POSITION MANUALLY! Read the next section below. 
  • If the hands are at the noon position, tap "YES" in the app.  
  • Wait for your clock to finish time synchronization (hands moving). 
  • When the hands stop moving, check that hands are on the position related to the same time as on your mobile device. 
  • If your clock shows wrong time after this procedure, please, contact Glance Clock support team by sending report via the app or via support@glanceclock.com

What if clock hands are not at the noon position during the calibration?

  • Remember the position of hands when the noon position is highlighted. Let's say it is 3:40.
  • Tap "No" in the app.
  • Wait for the hands to stop moving.
  • Go back in the app and tap "Clock hands calibration".
  • Tap "START CALIBRATION".
  • Wait for the clock to highlight the noon position again.
  • If the hands are not in the same position, then contact us via support@glanceclock.com.
  • If the hands are in the same position as before like 3:40 in our case, carefully detach hands. If the short hand is at the noon position, there is no need to detach it too. 
  • Now carefully attach the hands back, so they are at the noon position. Don't press too hard. There should be a visible gap between short hand and fabric, and there should be a visible gap between hands.
  • Confirm the noon position in the app by tapping "YES".
  • The clock will start syncing time (it might take up to 5 minutes).
  • If the clock is not able to find the right position, you will hear a beep sound, and there should be four digits displayed on the clock.
  • Wait for the hands to stop moving. It might take a while. If the hands are moving for more than ten minutes, please report via support@glanceclock.com.
  • Once the hands stop moving and even if they are at the right position showing the correct time, you should start the calibration process once again. Go to Settings > "Clock hands calibration" > "START CALIBRATION".
  • Wait for the clock to highlight the noon position. 
  • The hands should be almost at the noon position. A few minutes before or after noon. If they are not, please report via support@glanceclock.com.
  • This small misplacement means that you can adjust the position by removing the hands. See step 8. 
  • Once you have the hands at the noon position, continue the calibration process, and the clock should sync time without any beeps.

How to reset my clock?

The reset button is located on the back side of your clock where the hanger should be placed. You will need a pin (like a sim pin from Apple) to press this button.

Please note, that you should reset your clock only if something goes wrong. If the soft reset does not help, please contact us support@glanceclock.com.

iOS 11 issue updating information on the clock

Apple iOS 11 has a new system of blocking so-called silent notifications, which we use to keep Glance app running in the background. The new system of Apple does not allow our app to run in the background. Some information might not be delivered to your Glance clock due to this issue. We are working to fix the problem. 

If you have more questions don't hesitate to contact us via Facebook