The reset button is located on the backside of your Glance inside the hanger slot. You will need a pin (like a sim pin from a smartphone) to press this button. Please press it briefly; the lights should go off. Then switch ON your Glance as usual.
Please note, that you should reset your clock only if something goes wrong. If the reset does not help, please follow the steps below to do a factory reset. This must only be done when as last option, or if someone from the Glance team advice you to do it.
1. Please, press and hold the Reset button, located inside the hanger slot.
2. Don’t release the Reset button and press the side on/off button.
3. Hold it for 10 seconds.
4. Now release the Reset button first.
5. Release the side on/off button.
Your Glance should start blinking and will show you a HELLO when the process is completed. After that, go to your phone Settings > Bluetooth > GlanceClock > and do “Forget this device.”
Please activate the Airplane mode for several seconds.
Now you can connect your clock like it is new. So open your Glance app and follow the instructions. Please note, the clock will run the factory firmware after the reset, so you will need to upload the latest version available.
If this doesn't help, please contact us at firstname.lastname@example.org.