• < 50% threshold - push notification “Your clock reaches 50% battery level. The display has been dimmed more” + no in-app banner
• < 25% threshold - push notification “Your clock reaches 25% battery level. The display and sound have been switched off” + in-app banner
• < 10% threshold - push notification “Your clock reaches critical battery level. Please charge immediately” + in-app banner

Glance clock uses Bluetooth Low Energy (BLE) on your smartphone. Your phone pushes new data to the Glance clock when it is available. Glance App gets data from the most popular services and smart home devices. Using the mobile App, you pick your favourite services. You add information that you want to see on your Glance clock. You can set your own scripts and rules how and when you want to see information on your Glance clock.

Does Glance clock keep Bluetooth connection all the time?
Glance is not always connected to your phone. Your phone connects to your Glance at the moment the information is ready to be displayed or updated on the clock face. At the rest of the time, your Glance is disconnected from your phone.

Wow! So excited, you can use your Glance Clock! Follow the steps below for a good experience.

• Before turning on your Glance clock download the latest Glance App from the App Store. Apple or Android.
• After unboxing we recommend connecting your Glance clock to a power source using the power adapter and cable that comes in the box.
• Now you can turn on your Glance clock. You will see a "Hello" message on the display of your clock.
• Once you see that animation on the clock, you can put the clock aside and launch the app.
• Follow the instructions in the app to pair the clock with your mobile device.
• When the pairing process is complete, please wait for clock hands to finish moving (this can take some minutes).
• When the clock hands stop moving, check that your clock shows the same time as on your mobile device. If not, please refer to the Troubleshooting section below.
• The app should offer to update Firmware. Please, update the firmware.
• Once the firmware is updated, your Glance clock will restart.
• Now you are up-to-date and ready to go!

If you set any app in "as a clock face" mode on your Glance, information will be on the screen for max 30 min after the connection with a phone has gone. The information will come back within 15 minutes after the connection with the phone is back.

All notifications are in real time, so there will be no notifications if the connection with the phone has been lost.

If you set a timer or have an alarm clock, Glance will alert you when the timer ends and will alarm at the selected time even if the phone is not present.

Glance shows time and date regardless if a phone is present. The clock has a presence sensor so it shows information only if somebody is present.

Yes, you can adjust the brightness of your Glance's display in the Settings menu in the App. Glance also has an automatic brightness feature that automatically adjust its brightness according to the ambient light level.

You can enable Silent mode in Settings of the Glance app. The Silent mode mutes all sounds from your clock. It will display all notifications and animations but without any sound.

Yes, Glance clock has the do not disturb feature. Do not disturb mode has two options:

• permanently block all notifications ("Do Not Disturb")
• block all notification by defined schedule ("Scheduled")

Night mode activates a digital clock that you can see at night when the hands are not visible. In Night mode all integrations that set up As a clock Face (ACF) are disappeared, the sound is muted, but notifications will still be displayed.

No, you can not adjust volume of Glance clock.

There are three ways how to switch off the alarm:

• There is a pop-up message on your phone at the moment the alarm is ringing. If you tap it or swipe on the lock screen it will open the Glance App and switch off the alarm.
• You can shortly press the side button on your Glance and the alarm will go off
• The sound will automatically go off in 1 min if you don't do anything

The private mode is required to receive calls because of iOS architecture. A Bluetooth accessory should continuously be connected to a phone to display calls and notifications from a notification center. Sorry, Apple developed iOS in this manner, we can't overcome it.

If you would like to see calls on Glance clock you need to switch it to the "private" mode. In this mode, the clock will display information and notifications only from your account.

If you want to share your clock with someone else, you should not use the "private" mode, and all other integrations will work for both of you.

If you activated the "private" mode and want to disable it, please switch it off in the Glance App then go to your phone Settings > Bluetooth and find "Glance clock_xx" there. Delete this connection.
Please go back to the Glance app, the app should show you a window to enter the 6-digits code that will be displayed on the Glance clock face.

NOTE: You need to activate (switch off and back on) the private mode after updating Glance App.

Google calendars can be displayed in three modes:

1. "As Notification" - show notifications about an upcoming appointment by following alerts in the event settings. For example "10 minutes before the event"
2. "As Clock Face" - show all your calendar appointments in next 12 hours from the current time constantly
3. "On Time" and "Recurring" - show the digest of your Calendar events in next 12 hours every 60 minutes or on the selected time

At this moment it is not possible. But we are planning to make an open API in the near future.

If your time is not correct, first check if your phone is showing the correct time. Glance clock will "copy" the time that is showing on your phone. If that doesn't solve the problem, try to calibrate your hands on the clock.

To calibrate time on your Glance, please do the following:

• Open the Glance app
• Go to "Settings" > "Clock info" > "Clock hands calibration".
• Tap "START CALIBRATION". The hands of your clock will start spinning. Please wait until your clock highlights a green segment at the 12:00 position and displays the text "Homing done. Confirm hands position."
• If the hands are not at 12:00 position, please take off both hands (only pull them up, don't move them left or right) and place the short hand (hour hand) at 12:00 first. Please don’t press too hard; there should be a gap between the fabric face and the hand. Attach the long hand (minute hand) right above the short one. Please use the dots and the black lines inside the green segment as a guide.
• Confirm the correct 12:00 position in the App by tapping "YES"
• If the hands are at the noon position, just tap "YES"
• Wait before hands stop spinning and confirm that the displayed time is correct.
• If the clock shows wrong time after the process is completed, please, contact Glance clock support team by sending report via the app or via support@glanceclock.com

If your clock is not stable, or doesn't show the correct data, please try to reset it.

The reset button is located on the backside of your Glance clock inside the hanger slot. You will need a pin (like a sim pin from a smartphone) to press this button. Please press it briefly; the lights should go off. Then switch ON your Glance as usual.

Please note, that you should reset your clock only if something goes wrong.

Can I do a factory reset?
If the reset does not help, please follow the steps below to do a factory reset. This must only be done when as last option, or if someone from the Glance team advice you to do it.

1. Please, press and hold the Reset button, located inside the hanger slot.
2. Don’t release the Reset button and press the side on/off button.
3. Hold it for 10 seconds.
4. Now release the Reset button first.
5. Release the side on/off button.
Your Glance Clock should start blinking and will show you a HELLO when the process is completed. After that, go to your phone Settings > Bluetooth > GlanceClock > and do “Forget this device.”

Please activate the Airplane mode for several seconds.

Now you can connect your clock like it is new. So open your Glance app and follow the instructions. Please note, the clock will run the factory firmware after the reset, so you will need to upload to the latest version available.

If this doesn't help, please contact us via Facebook, or at support@glanceclock.com

If you have read the FAQ and your question or answer is not here. You can always contact us via Facebook or at: support@glanceclock.com